Due to the made-to-order nature of our customized basics, all items require additional production time. While we maintain real-time inventory for standard sizing, fabric selections may become temporarily unavailable during high-demand periods. If your selected material is out of stock, we'll notify you within 3 business days with alternatives: (1) comparable fabric upgrades at no extra cost, (2) production timeline adjustment with priority scheduling, or (3) full refund authorization. This ensures your customized essentials meet both quality expectations and personal style requirements.

Pricing and Modifications

All prices are listed in USD and reflect the base customization level. Additional personalization options (monogramming, hem adjustments, etc.) will be calculated at checkout. We reserve the right to adjust pricing for material cost fluctuations, with advance notification for pending orders. For customization specifications requiring special handling (e.g., non-standard measurements beyond our size chart), our design team may contact you to discuss potential surcharges before proceeding with production.

Order Processing

Custom orders require 7-10 business days for production before shipping. During holiday seasons or promotional periods, this may extend to 14 business days. You'll receive production status updates at three stages: fabric cutting (Day 3), assembly (Day 7), and quality inspection (Day 9). For rush service availability (additional 25% fee), please contact our design consultants at [email protected] prior to ordering.

Shipping and Handling

We utilize specialized packaging to protect customized garments during transit. Standard shipping takes 5-8 business days domestically after production completion, with signature confirmation required for all orders exceeding $200 value. International shipments may require additional 3-5 days for customs clearance. Please note: customized items cannot be redirected during transit due to personalized addressing protocols. Shipping insurance is automatically included for all international orders.

Returns and Adjustments

Given the personalized nature of our products, we offer a 21-day return window from delivery date for store credit only. To qualify, items must be unworn, unwashed, and retain all original tags. Final sale items include: (1) custom-dyed fabrics, (2) monogrammed pieces, and (3) made-to-measure garments. For fit issues, we provide one complimentary alteration service within 30 days of purchase - simply contact our tailoring team with photos of the fit concern and your original order number.

Quality Guarantee

All customized basics come with a 90-day craftsmanship warranty covering seam integrity, hardware functionality, and colorfastness under normal wear. Should any defect occur, we'll either (1) repair the item using original materials when possible, (2) recreate the piece with priority production scheduling, or (3) issue store credit for the full purchase amount. This excludes damage from improper care or accidental incidents. For warranty claims, please email clear photos of the issue to [email protected] within the coverage period.

Contact Information

For customization consultations or service inquiries, our design team is available at [email protected] Monday-Friday 9AM-6PM EST. Please include your order number (if applicable) and detailed questions to ensure comprehensive responses. While we don't offer phone support, email responses are guaranteed within 2 business days, with urgent requests (e.g. production holds) receiving priority attention within 24 hours.