Privacy Policy
At Clothua.com ("we", "our", "us"), we are committed to protecting your privacy while delivering premium custom apparel services. This Privacy Policy outlines how we collect, process, and safeguard your personal information when you interact with our website www.clothua.com, place orders, or communicate with our team.
By accessing our platform, you consent to the data practices described in this policy. If you disagree with any terms, please discontinue use of our services immediately.
To provide our made-to-order clothing services, we gather necessary information through multiple touchpoints:
Customization Details: Body measurements, fabric preferences, design specifications, and special instructions for tailored garments.
Order Information: Contact details (name, email, phone), shipping/billing addresses, payment methods, and transaction histories for all custom orders.
Account Data: Usernames, passwords, and security questions for registered users accessing our design portal.
Technical Data: IP addresses, device identifiers, browser types, and usage patterns collected via cookies and analytics tools.
Communication Records: Correspondence through email, live chat, or customer service tickets regarding design consultations.
Your data enables us to deliver exceptional custom clothing experiences:
Order Fulfillment: Processing measurements to create made-to-order garments with typical production timelines of 14-21 business days before shipping.
Design Collaboration: Using your specifications to develop technical sketches, fabric swatches, and prototype revisions.
Customer Support: Addressing fit adjustments and alterations during our extended 30-day return/exchange window for custom pieces.
Service Improvement: Analyzing sizing trends to enhance our pattern-making algorithms and fabric selection tools.
Security Measures: Implementing fraud detection systems for high-value custom orders.
We disclose information only when essential for service delivery:
Manufacturing Partners: Sharing measurement data and design files with certified sewing workshops.
Logistics Providers: Transmitting shipping details to fulfillment centers and customs brokers for international deliveries.
Payment Processors: Forwarding transaction data to PCI-compliant payment gateways.
Legal Compliance: Responding to lawful requests from government authorities.
We never sell customer measurement data or design specifications to third parties.
Our design configurator uses persistent cookies to save your in-progress customizations across sessions. Essential cookies maintain secure measurements databases, while analytics cookies help optimize our virtual fitting tools. You may disable non-essential cookies, but this may affect design preview functionality.
We employ military-grade encryption for measurement data storage and implement biometric access controls for our design servers. All custom order information undergoes annual SOC 2 compliance audits. While we implement rigorous protections, the nature of digital pattern-making requires acknowledging potential cybersecurity risks.
As a custom apparel client, you may:
Request copies of your body measurement archives and design specifications.
Update fitting preferences in your client profile portal.
Opt out of promotional emails while retaining essential order communications.
Submit erasure requests for non-essential data, excluding records required for garment warranties.
Contact our Data Protection Officer at service@clothua.com for all privacy inquiries.
Our fabric sourcing pages may link to textile suppliers' websites. These external partners operate under their own privacy policies regarding material samples and sustainability certifications.
We will notify registered clients via email about material changes affecting measurement data handling. Minor updates will be reflected immediately on this page with revised effective dates. Your continued use of our customization tools constitutes acceptance of policy modifications.
