By making purchases through the Clothua website, you explicitly consent to these Terms of Purchase. If you disagree with any part of these terms, please refrain from using the site for shopping. It is essential that you review these terms carefully before completing a purchase. Continued use of the site for transactions implies your acceptance of any subsequent changes to the terms.
We make every effort to present accurate product descriptions, images, and prices on our website. However, due to the dynamic nature of our inventory and the potential for human or system errors, absolute accuracy cannot be guaranteed. In the event that the product you receive does not match its online description, you are eligible to initiate a return within our 60 - day return period.
Product prices are fixed at the amount displayed on the site at the time of order placement. Prices are subject to change without prior notice. We have no obligation to offer price adjustments or issue refunds for orders placed before a price change. It is advisable to thoroughly review the price and all product details before finalizing your order.
Placing an order on Clothua constitutes an offer from you to purchase the selected products. Upon receipt of your order, we will send you an order confirmation for acknowledgment purposes only; this does not signify acceptance of your order. Your order is considered accepted, and a purchase contract is formed only when we send a shipping confirmation email.
Before an order is shipped, you may attempt to modify order details such as the shipping address or the quantity of items by contacting our customer service team. However, the success of these modifications depends on the order's processing stage. We will do our best to accommodate your requests, but we cannot guarantee that all changes can be made.
You have the right to cancel an order at any time before it is accepted. Once the order is accepted and shipped, you must adhere to our 60 - day return policy to initiate a return. Please note that returns must meet the criteria specified in the return policy, such as the product being in its original packaging, with tags intact, and in an unused, unwashed, and undamaged condition.
We are committed to processing and dispatching your order within 1 - 3 days, excluding holidays and unforeseen special circumstances. After the order is shipped, delivery is expected to take 6 - 12 days to reach the address you specified. Delivery times may vary depending on the destination and prevailing logistics conditions. We shall not be liable for delays caused by force majeure events such as natural disasters, extreme weather conditions, or disruptions in the global supply chain.
We offer worldwide shipping. For some remote areas with unique logistics challenges, any additional fees that may arise will be communicated to you in advance during the checkout process. This ensures transparency and allows you to make an informed decision before finalizing your purchase.
Our 60 - day return policy allows you to return products if you are dissatisfied with your purchase. To initiate a return, you must contact our customer service within 60 days from the date of receiving the product to obtain a return authorization and the appropriate return address. The returned product must be in its original packaging, with all tags attached, and in a condition where it is unused, unwashed, and undamaged.
Once we receive and inspect the returned product, we will process the refund within 5 days. The refund will be credited back to your original payment method. Please note that the time it takes for the refund to reflect in your account may vary depending on the policies of your payment institution.
Our return policy does not apply to customized products, items marked as "clearance" or "non - returnable", and products that, due to hygiene regulations, are not suitable for return (such as intimate apparel), unless these products have quality issues. In case of quality - related problems with such products, please contact our customer service, and we will handle the situation on a case - by - case basis.
At Clothua, we are dedicated to providing high - quality products. If you receive a product with quality issues, please contact our customer service as soon as possible. We will assess the situation and provide appropriate solutions, which may include replacement, repair, or refund services.
To safeguard your rights, we recommend that you carefully inspect the product upon receipt. If there are any obvious quality issues, note them when signing for the delivery and refuse to sign if necessary. Then, contact us immediately so that we can resolve the issue promptly.
We support a wide range of common payment methods to offer you convenience, including credit cards, debit cards, and popular third - party payment platforms like PayPal. When making a payment, it is your responsibility to ensure that the payment information you provide is accurate. Any transaction failures or issues resulting from incorrect payment information are your liability.
We implement state - of - the - art secure payment processing measures to protect your payment information. However, we are not responsible for payment risks that arise due to personal actions such as the unauthorized disclosure of payment passwords. Please take appropriate precautions to keep your payment details secure.
All product images, text descriptions, trademarks, and logos displayed on the Clothua site are protected by intellectual property laws. Without our prior written permission, no one is permitted to reproduce, distribute, use, or modify these materials. This protection is in place to safeguard the integrity of our brand and the uniqueness of our product offerings.
We reserve the right to modify these Terms of Purchase at any time in response to business development requirements, changes in applicable laws, or to enhance the user experience. The revised terms will be published on the site and will become effective immediately. We encourage you to review these terms regularly. Continuing to use the site for purchases after the terms have been amended indicates your acceptance of the revised terms.
